VEMT - The Experience & Loyalty Cloud
The VEMT Experience & Loyalty Cloud

CX-Flows: Track Order Flow

Turn order tracking into a profitable marketing channel
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Customers check tracking codes 4.7x each order

You can use these high-attention interactions to build brand loyalty and drive revenue through a memorable, branded order tracking experience using VEMT. It’s called shipment marketing.

Tracking Order Flow

What does the Track Order Flow deliver?

Revenue at every touchpoint

Instead of 4-5 times sending customers to courier web sites, every step from ‘Ordered’ to ‘Order Delivered’ you interact directly to cross-sell more.

Our branded, personalized tracking timeline links to your product information, your customer service/FAQ and your webshop.

How to better welcome new customers and personalize information for loyal customers?

Personalized Messaging

Customized emails, SMS or chats from your brand rather than from a courier. Inform customers better by providing your context and personalization. Result: more engagement, more cross-selling and less customer service load.

You want to keep control over the customer experience of your clients, right?

More Repeat Revenue

You know that adding ‘recommended products in the shopping cart’ drives extra revenue.

What do you think adding ‘Recommended products in tracking information’ does?

It drives more revenue.

Let’s not wait to implement that.

How can you extend the Track Order Flow?

The customer journey doesn’t end at delivery. Through direct contact, you can ask for feedback right away. Through rewarding with points, a coupon or exclusive benefits, you ask the recipient for feedback and ratings on ‘unboxing’/unpacking, the quality of the delivery and/or the first use of the product.

You can add the option to share the review with others, so feedback turns into content. You can add offers for friends, so an order becomes a referral. And of course, you can approach your customer with follow up offers so repeat sales increase.

Track Order Flow

Would you like to start offering the Order Tracking Flow?

Don’t hesitate and start offering the Order Tracking Flow today. There’s never an excuse to wait generating extra revenue and deliver better customer experiences. It’s simple to start offering this CX-Flow to your customers using VEMT’s Experience & Loyalty Cloud.

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Track Order Flow
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